UPSC CSE Prelims
Consumer Protection and Rights Previous Year Questions (PYQs)
Practice solved questions for Consumer Protection and Rights with detailed step-by-step solutions, key insights, and trend analysis for UPSC CSE PRELIMS.
Solved Previous Year Questions
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With reference to consumers’ rights/ privileges under the provisions of law in India, which of the following statements is/are correct?
- Consumers are empowered to take samples for food testing.
- When a consumer files a complaint in any consumer forum, no fee is required to be paid.
- In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his / her behalf.
Select the correct answer using the codes given below:
Detailed Explanation:
✅ Statement 1 – Correct: Under the Food Safety and Standards Act, 2006, consumers are empowered to take samples for food testing to ensure quality, purity, and safety standards.
❌ Statement 2 – Incorrect: Filing fee is required in consumer forums – ₹200 for claims up to ₹5 lakh, ₹400 for ₹5-10 lakh, and ₹5,000 for claims above ₹10 lakh (as per Consumer Protection Act, 2019). Only claims up to ₹5 lakh are exempted from court fees, not filing fees.
✅ Statement 3 – Correct: Under Section 2(7) of the Consumer Protection Act, 2019, legal heirs/representatives can file complaints on behalf of a deceased consumer to protect their rights.
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