Which of the following conclusions, made on the basis of the given passage, is/are correct?

The advent of new customer-service technology had invariably sparked fears about job losses.
Often it is found that instead of job losses, alternative channels for employee engagement are discovered while certain tasks are replaced by technology.
The advent of technology inevitably leads to stressful outcomes.

Select the answer using the code given below.

Question

Which of the following conclusions, made on the basis of the given passage, is/are correct?

The advent of new customer-service technology had invariably sparked fears about job losses.
Often it is found that instead of job losses, alternative channels for employee engagement are discovered while certain tasks are replaced by technology.
The advent of technology inevitably leads to stressful outcomes.

Select the answer using the code given below.

Accepted Answer

1 and 2

Explanation: The passage states previous customer-service technologies (email, voice menus) "stoked concerns of job losses" and mentions AI continuing this pattern, supporting the claim of invariable fears. Statement 1 is Correct: The passage explicitly confirms that new customer-service technology has consistently sparked job loss fears. Statement 2 is Correct: Earlier job loss fears "failed to materialise" and AI may free agents for "creative and rewarding tasks"—technology replaces tasks while opening alternative engagement channels. Statement 3 is Incorrect: The passage describes AI's effects as "salutary" (beneficial) with workers shifting to rewarding tasks—contradicting the claim of inevitable stressful outcomes. Therefore, only Statements 1 and 2 are correct, making Option 4 the correct answer.

Detailed Explanation:

Question 7 of 13 Inference & Conclusion

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